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Store Policy 

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Effective Date: [15.04.25]

1. Company Information

The Glam Sisters
Org.nr: [Insert Organization Number]
Address: [Insert Physical Address]
Email: contact@theglamsisters-oslo.com
Phone: [Insert Phone Number]

We are registered in Norway and operate in accordance with Norwegian laws and regulations.​

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2. Prices and Payment

  • Currency: All prices are listed in Norwegian Krone (NOK) and include applicable VAT.

  • Payment Methods: We accept secure payments via [Insert Payment Methods, e.g., Visa, Mastercard, Vipps].

  • Total Cost: The total cost, including shipping and any additional fees, will be clearly displayed before you confirm your purchase.​

3. Shipping and Delivery

  • Delivery Area: We deliver within Norway.

  • Delivery Time: Estimated delivery times are [Insert Delivery Timeframe, e.g., 3-5 business days].

  • Shipping Costs: Shipping costs will be calculated at checkout and are included in the total price.​

 

4. Right of Withdrawal

As per the Cancellation Act, you have the right to withdraw from your purchase within 14 days of receiving the goods.​Forbrukertilsynet

  • Exceptions: Due to hygiene reasons, products such as human hair extensions cannot be returned if the packaging has been opened.

  • Withdrawal Process: To exercise your right of withdrawal, please contact us at contact@theglamsisters-oslo.com.

  • Return Shipping: You are responsible for the cost of return shipping unless the product is defective or incorrect.​

 

5. Returns and Complaints

  • Defective Products: If you receive a defective or incorrect product, please notify us within a reasonable time.

  • Complaint Period: You have the right to file a complaint within two years of receiving the product, or five years if the product is intended to last longer.

  • Resolution: We will offer repair, replacement, or refund in accordance with the Consumer Purchases Act.​Forbrukertilsynet+1Forbrukertilsynet+1

 

6. Privacy Policy

We process personal data in compliance with the General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act.​

  • Data Collection: We collect only the necessary personal data to process your order.

  • Data Usage: Your data will not be shared with third parties without your consent, except as required by law.

  • Your Rights: You have the right to access, correct, or delete your personal data.​

 

7. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to seek a resolution.​

If we are unable to resolve the issue, you may contact the Norwegian Consumer Authority for mediation:​Forbrukertilsynet+1Forbrukertilsynet+1

 

8. Governing Law

These terms are governed by Norwegian law.​

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